Store Policies

What is the usual production time?

*Our stock items are shipped at next day of receiving payment.

For custom jewelry or repeat and existing design with a new gemstone, please allow us 2-4 weeks for all products to be made and finished for you.

In case you need it for a special date and you are not 100% sure if will arrive on time, please contact us at moustier@moustier.com before purchase and we will let you know if we can arrive to your time limit.

Shippings and transit timing.

We ship from Barcelona, Spain to Worldwide.

All our shippings are free and insured.

International shippings

We work with DHL express and UPS express on most of our shippings.

Estimated time:

US and Canada: 3-5 days.

Europe: 1-2 days.

Asia: 3-5 days.

Oceania: 3-7 days.

Insurance:

All our shippings prices includes insurance.

Import Duties and Taxes.

Customer inside the EU: 

prices for UE visitors will be shown including VAT. 

Customer outside EU. As our shipping is considered an export is tax free on the exit of our country and we don't have to charge any local tax.

However depending your location you could have to pay tax duty at the entry of the goods to your country. These expenses are always paid by the receiver(customer), usually collected by the shipping company or directly collected by customs agencies. 

Online Return Policy

Items in stock, without resizing could be returned without any extra cost for you. We would send you a return label on your email and we would assume the cost to ship back.

We offer a coupon for next orders or money back. 

returns must be on perfect condition and original jewelry boxes within 14 days of receiving the items.

Resized items and custom orders could not be returned Due to the nature of the custom business, we cannot accept returns. While we are confident that you will be satisfied with your purchase, all sales are final. If you are hesitant and have any questions, please contact us prior to placing an order.