Frequently Ask Questions

Where do you ship from?

Our offices are located on Freetown, South of Boston, MA, US.

estimate shipping time?

For an stock item, we would ship at next business day of receiving payment.

If need to be resized, extra 5-7 days.

Custom orders we need 10-14 days.

do you ship internationally?

Of course! we ship worldwide.

are shippings insured?

yes, all our shippings are insured!

I mistake on my ring size, can you adjust it for me?

Sure! these things happen, we resize for free for all our gold rings. 

Silver rings could be resized before and after shipping with an extra cost. Contact us for any doubt.

which is my ring size?

Please check our RING SIZE GUIDE for more info. Don't hesitate to contact us with any doubt, we will be glad to assist you.

can I return my purchase?

Items on stock, without resizing could be returned without any extra cost for you. We would send you a return label on your email and we would assume the cost to ship back.

We offer a coupon for next orders or money back. 

returns must be on perfect condition and original jewelry boxes within 14 days of receiving the items.

Resized items and custom orders could not be returned, but could be resized =)

Do you do custom orders?

Yes! Contact us at info@moustier.com and our designers will be glad to help you to make your special piece for you!

Can I see some rings stacked together?

absolutely! contact us call at  (+1) 508 858 1344 or email at info@moustier.com and we will help you with this!

Need more pice or videos?

just contact us and let us know what you need!

What quality of diamonds do you use?

For white Diamonds we only use fine quality VS-SI H-G Color. 

Are your gems natural?

Yes! all our gems are natural earth mined. 

Conflict free diamonds!

Moustier use conflict free diamonds. If you have any questions about a particular piece, please email us and we would be happy to provide more information.

do you have more gemstones in stock?

Yes! wanna take a look and decide your design?  Contact us at info@moustier.com.