Frequently Ask Questions
Where do you ship from?
Our offices are located on Barcelona, Spain.
estimate shipping time?
For an stock item, we would ship at next business day of receiving payment.
If need to be resized, extra 5-7 days.
Custom orders we need 2-4 weeks.
We work with DHL Express, any international shipping use to take 3-5 days.
do you ship internationally?
Of course! we ship worldwide.
are shippings insured?
yes, all our shippings are insured!
which is my ring size?
Please check our RING SIZE GUIDE for more info. Don't hesitate to contact us with any doubt, we will be glad to assist you.
can I return my purchase?
Items on stock, without resizing could be returned without any extra cost for you. We would send you a return label on your email and we would assume the cost to ship back.
We offer a coupon for next orders or money back.
returns must be on perfect condition and original jewelry boxes within 14 days of receiving the items.
Resized items and custom orders could not be returned.
Do you do custom orders?
Yes! Contact us at firstname.lastname@example.org and our designers will be glad to help you to make your special piece for you!
Can I see some rings stacked together?
absolutely! contact us call at +34 695 369 867 or email at email@example.com and we will help you with this!
Need more pice or videos?
just contact us and let us know what you need!
What quality of diamonds do you use?
For white Diamonds we only use fine quality VS-SI H-G Color.
Are your gems natural?
Yes! all our gems are natural earth mined.
Conflict free diamonds!
Moustier use conflict free diamonds. If you have any questions about a particular piece, please email us and we would be happy to provide more information.
do you have more gemstones in stock?
Yes! wanna take a look and decide your design? Contact us at firstname.lastname@example.org.